Return Policy

At ZYLVARION, customer satisfaction is our priority. This Return Policy outlines eligibility, timeframes, and procedures for returns and refunds on purchases made through zylvarion.quest.

Refund Eligibility

To qualify for a refund, items must meet the following criteria:

• Product must be unused, undamaged, and in original condition.
• All original packaging, labels, and accessories must be included.
• Proof of purchase (order confirmation or receipt) is required.
• Return request must be submitted within the applicable return window.

Return Time Limits

Customers may request a return within 30 calendar days from the date of delivery. Requests submitted after this period may not be eligible for a refund or exchange.

How to Request a Return

1. Email our customer support team at [email protected] with your order number and reason for return.
2. Wait for confirmation and return authorization instructions.
3. Securely package the item and ship it to the address provided.
4. Once received and inspected, refunds will be processed within 5–10 business days.

Return Requirements

• Items must be returned in their original packaging.
• Customer is responsible for return shipping costs unless the item was defective or incorrect.
• Tracking information must be provided for all returned shipments.
• Refunds will be issued to the original payment method.

Non-Returnable Items

Certain items are not eligible for return, including:

• Personalized or custom-made products.
• Final sale or clearance items.
• Items returned in damaged or used condition.

Customer Support

Our support team is available Monday–Friday, 9:00 AM–6:00 PM (UTC).

Email: [email protected]

Website: https://zylvarion.quest